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BERT-based Outpatient Process Intelligent Consulting Model for Hospitals

Qi Fang
Vol. 5, No. 1, pp. 23-29, 2025 DOI: 10.54691/h2ab9z02 January 21, 2025
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Abstract.This study designs and implements an intelligent consultation model for hospital outpatient processes based on the BERT model. We collected and preprocessed data from various hospital outpatient processes and fine-tuned the pretrained BERT model. The model provides customized outpatient process information and recommendations based on user-input queries. We developed a user-friendly interface allowing patients to easily access guidance on appointments, registration, examinations, and medication collection. Experimental results demonstrate significant improvements in accuracy and practicality, offering a new intelligent solution for hospital management and patient services.
Keywords. BERT model; hospital outpatient processes; intelligent consultation; health information technology.
APA Citation Qi Fang (2025). BERT-based Outpatient Process Intelligent Consulting Model for Hospitals. Frontiers in Science and Engineering, 5(1), 23-29. https://doi.org/10.54691/h2ab9z02

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